Note: You should update any bookmarks to point to https://kb.filewave.com We will be working on links from FW Central/Anywhere that still come to this Atlassian site over the next couple of releases and then phasing out this site entirely in Jan 2024.


Locking Devices

What are device locks?

What is the difference between "Lock" and "Lock Devices"

As of 13.1.0 the locking behavior is the same for macOS, Windows, iOS, and non-EMM Android.

RESOLUTION

A) Lock / Unlock

Lock - Locking a client binds that client to the current model number. Meaning that if something unexpected should happen during a migration or update, a connecting client ignores any new manifests from the server (see: Upgrading your FileWave Server).

Unlock - Allows a device to be updated to the latest model.

B) Lock Device

Lock the actual screen of the device. The user will be unable to use the device till a passcode (if present) is entered.


ADDITIONAL INFORMATION

When you lock a device the kiosk will not be available to the user. It will open, but display a message to the user they they are blocked.

Locked device shows a lock icon or text in the client view, device info, and client monitor:



Note: You should update any bookmarks to point to https://kb.filewave.com We will be working on links from FW Central/Anywhere that still come to this Atlassian site over the next couple of releases and then phasing out this site entirely in Jan 2024.