Knowledge BaseGeneral Troubleshooting and ErrorsFileWave Log File Locations

Note: You should update any bookmarks to point to https://kb.filewave.com We will be working on links from FW Central/Anywhere that still come to this Atlassian site over the next couple of releases and then phasing out this site entirely in Jan 2024.

FileWave Log File Locations

Owned by Former user (Deleted)
Last updated: Jun 22, 2023 by Andrew Kloosterhuis

The following lists the locations of log files, as well as some additional files used by FileWave across the FileWave family of products

 

FileWave Admin

FileWave Admin Logs

Details

File

Location

Details

File

Location

FileWave Admin Log

Logs all FileWave Admin Connection Activity

FileWaveAdmin.log, FileWaveAdmin.log.*

macOS

~/Library/Application Support/FileWave/FileWaveAdmin.log

Windows

C:\ProgramData\FileWave\FileWaveAdmin.log

Client Logs

Retrieved Client Logs

ClientLog_$IP_$Port_$date.log

macOS

~/Library/Application Support/FileWave/Client Logs/

Windows

C:\ProgramData\FileWave\Client Logs\

 

Server Logs

Retrieved Server Logs

FileWave Admin > Server > Get Logfile

fwxserver_$timestamp.log

macOS

~/Library/Application Support/FileWave/Server Logs/

Windows

C:\ProgramData\FileWave\Server Logs\

FileWave Admin Files

Details

File

Location

Details

File

Location

FileWave Admin Settings

Settings for the local FileWave Admin App

macOS

  • com.filewave.FileWave Admin.plist

  • com.filewave.admin.plist

Windows

  • Registry

macOS

~/Library/Preferences/

Windows

HKCU\Software\FileWave\FileWave Admin

Exported Views

Views saved from FileWave Admin:

  • Views > Export Current View

Filesets Export ($date).txt

macOS

~/Library/Application Support/FileWave/Exports

Windows

C:\ProgramData\FileWave\Exports

 

 

FileWave Booster

Booster Logs

Details

File

Location

Details

File

Location

Booster Log

Global Booster activity

fwbooster.log

macOS/Linux

/private/var/log/fwbooster.log

Windows

C:\ProgramData\FileWave\FWBooster\fwbooster.log

NATS

NATS Booster Logs

macOS/Linux

  • nats-booster.err.log

  • nats-booster.out.log

Windows

  • nats-booster.log

macOS/Linux

/private/var/log/

Windows

C:\ProgramData\FileWave\FWBooster\NATS\nats-booster.log

Discovery Log

Only exists when discovery configured and run

macOS/Linux

  • fwdiscovery.log

macOS/Linux

/private/var/log/fwdiscovery.log

 

FileWave Client

FileWave Client Logs

Details

File

Location

Details

File

Location

Client Logs

Global Client activity

fwcld.log

macOS

/var/log/fwcld.log

Windows

C:\ProgramData\FileWave\FWClient\fwcld.log

Kiosk Logs

Kiosk application activity

fwgui.log

macOS

~/Application\ Support/FileWave/fwGUI.log

Windows

C:\ProgramData\FileWave\FWGUI.log

Fileset Script Logs

Logs generated by Fileset scripts

macOS

$Fileset_ID/$script_name_from_fileset.log

Windows

$Fileset_ID\$script_name_from_fileset.log

macOS

/var/log/fwcld/

Windows

C:\ProgramData\FileWave\log\fwcld\

Custom Field Logs

Logs generated by Custom Fields

custom_field_script.$script_type.log

e.g.

  • custom_field_script.ps1.log

  • custom_field_script.sh.log

 

macOS

/var/log/fwcld/1/

Windows

C:\ProgramData\FileWave\log\fwcld\1\

Fileset Blocker Script Logs

Logs generated by Blocker Scripts

blocker_script.$script_type.log

e.g.

  • blocker_script.py.log

  • blocker_script.bat.log

macOS

/var/log/fwcld/1/

Windows

C:\ProgramData\FileWave\log\fwcld\1\

Installer (PKG / MSI) Logs

Logs generated from PKG/MSI Filesets

$Fileset_ID.log

macOS

/usr/local/etc/FileWaveInstallerLogfiles/

Windows

C:\ProgramData\FileWave\FileWaveInstallerLogfiles\

FileWave Client Files

Details

File

Location

Details

File

Location

FileWave Client Settings

Settings for the FileWave Client

macOS

fwcld.plist

Windows

  • Registry

macOS

/usr/local/etc/

Windows

HKLM\SOFTWARE\Wow6432Node\Filewave\WinClient

FileWave Client Preferences

Preference file containing unique client details

macOS

com.filewave.Client.plist

Windows

  • client.ini

macOS

/Library/Preferences/

Windows

C:\ProgramData\FileWave\

FileWave Client Certificate

Unique certificate & key per client

  • client.crt

  • client.key

macOS

/var/FileWave/

Windows

C:\ProgramData\FileWave\FWClient\

Trust Store

Store for self-signed certificates

*.crt

macOS

/private/var/FileWave/trust_store

Windows

C:\ProgramData\FileWave\FWClient\trust_store

 

 

Cells highlighted in yellow indicate files that are unique per client. These files should not be included when copying or migrating clients from one machine to another. To de-personalise a device, without removing the FileWave Client, some files would require editing, whilst others would need to be removed. If it was felt this was a requirement, consider contacting support to assist with this process.

 

FileWave Imaging Server (IVS)

IVS Logs

Details

File

Location

Details

File

Location

Django Imaging Server Logs

Django logs for requests regarding Serial numbers, names etc. made by netbooted clients

filewave_imaging_server*.log

/imaging/logs/

Windows Image Upload Logs

Captured Windows image uploads

 

fwadmin.log

/imaging/logs/fwadmin.log

Windows Image Upload Logs

Captured Windows image uploads

fwadmin-dlog.log

/var/log/fwadmin-dlog.log

Messages Logs

Netboot/PXE Queries & Responses,TFTP transfers, NFS Mounts

dnsmasq Log

/var/log/messages

 

Apache Imaging Server Logs

Apache logs for requests regarding Serial numbers, names etc. made by netbooted clients

netboot_*.log

/imaging/logs/

Client Imaging Logs

Client logs - indicating progress of imaging operation of netbooted clients

$Serial/$Mac-$Date

/imaging/logs/

FileWave Client Log

IVS FileWave Client Log

fwcld.log

/var/log/fwcld.log

 

FileWave Server

FileWave Server Logs

Details

File

Location

Details

File

Location

Apache Logs

Server Apache logs

  • access_log, access_log.*

  • error_log, error_log.*

  • forensic_log

  • httpd.pid

/usr/local/filewave/apache/logs/

Apache Exporter Logs

Server Apache Exporter Logs

 

  • apache_exporter.out.log

  • apache_exporter.err.log

/usr/local/filewave/log/

Alert Manager Logs

Server Alert Manager logs

  • alertmanager.out.log

  • alertmanager.err.log

/usr/local/filewave/log/

FileWave Admin Audit Logs

Audit logs from FileWave Admin

audit.log

/usr/local/filewave/log/audit.log

 

FileWave Dotenv file

Environment variable like configs across services.

  • .env

/usr/local//etc/filewave/.env

 

Django Logs

Server Django logs

  • filewave_django.log, filewave_django.log.*

  • filewave_django_vpp.log

  • filewave_django_classroom.log

/usr/local/filewave/log/

LDAP Logs

Logs from LDAP

fwldap.log, fwldap.log.*

/private/var/log/

Software Update Logs

Software Update logs

fwsu.log

/private/var/log/fwsu.log

FWX Process Logs

Various fwx process logs

  • fwxadmin.log

  • fwxother.log

  • fwxserver.log

/private/var/log/

Migration Logs

Server migration logs

fwxserver-migration-*

/var/log/fwxserver-migration-*

Grafana Logs

 

  • grafana.log

  • grafana.out.log

/usr/local/filewave/log/

Installer Logs

Linux installer logs

install.log

/private/var/log/install.log

mtail Logs

Server mtail logs

  • mtail.out.log

  • mtail.err.log

/usr/local/filewave/log/

NATS Logs

NATS logs

  • nats-server.out.log

  • nats-server.err.log

  • nats-server-jwt.out.log

  • nats-server-jwt.err.log

/usr/local/filewave/log/

Web Admin Logs

  • node_exporter.out.log

  • node_exporter.err.log

  • task_executor.log

/usr/local/filewave/log/

Postgres Exporter Logs

 

  • postgres_exporter.out.log

  • postgres_exporter.err.log

/usr/local/filewave/log/

Postgres Database Logs

 

postgresql-$day.log

/usr/local/filewave/fwxserver/DB/pg_data/pg_log/*.log

Prometheus Logs

 

  • prometheus_pushprox.out.log

  • prometheus_pushprox.err.log

  • prometheus.out.log

  • prometheus.err.log

  • redis_exporter.out.log

  • redis_exporter.err.log

  • redis.out.log

  • redis.err.log

  • redis.log

/usr/local/filewave/log/

FileWave Server Logs

 

request_errors.log

/usr/local/filewave/log/

SQL Logs

 

sql.log

/usr/local/filewave/log/

Update Controller Logs

Removed in FileWave 14.10

  • update_controller_access.log

  • update_controller.log

/usr/local/filewave/log/

Client Monitor

client-monitor.log

/usr/local/filewave/log/

FileWave Log Messages

task_executor.log

/usr/local/filewave/log/

Scheduler Log Messages

huey.log

/usr/local/filewave/log

 

Additional Logging

All of the above will default to standard log level. There are 3 levels of logging available:

  • 10 – Standard Log Level

  • 99 – Debug Log Level

  • 101 – Trace Log Level

The level of logging may be set as per our guide:

https://fwkb.atlassian.net/wiki/spaces/KB/pages/4332594

Note: You should update any bookmarks to point to https://kb.filewave.com We will be working on links from FW Central/Anywhere that still come to this Atlassian site over the next couple of releases and then phasing out this site entirely in Jan 2024.