Now that most Organizations are supporting E-Learn and/or remote work environments, you may be wanting to open up your firewall to allow devices outside of your network to connect to the FileWave Server and Boosters.
If you have multiple Boosters, not all have to be opened up externally. We recommend roughly one Booster for around every 2000 Clients. If you'd like to create additional Boosters and keep your existing Boosters internal, you can find information about setting up a new Booster here: Booster installation
In order for devices to connect on an external network, the FileWave Server and Boosters will first need to be set up with a Fully Qualified Domain Name (FQDN) that can be resolved outside the network.
Server and booster hostnames using local domains (.local, .corp etc.) or IP addresses will not be able to allow devices to connect outside of its private network. And, changing the hostname can not be taken lightly because this change on the server will cause Clients and mobile devices to stop communicating with the server. See more: Root Trusted Certificate
You can confirm your internal DNS settings by running the following commands on a computer inside your network.
Replace 'myserver.domain' with your Server/Booster FQDN.
This will use your devices current DNS settings
Then run the command doing an external lookup (on a device outside of the network).
nslookup myserver.domain 188.8.131.52
If nslookup doesn't resolve to the correct IP (or not at all), you will need to make DNS changes...best to contact your Network Administrator to get this set up.