What if the device you are trying to manage doesn't have a FileWave client installed yet, or what if it is malfunctioning in some way? Is there a way to start a TeamViewer session in another way through FIleWave?
Many times a remote device is in some state of disrepair. Perhaps someone had admin credentials to it and removed all your tools and you need to start the repair process. FileWave gives you a method for starting a remote TV session with that endpoint in a simpler manner than sharing passcodes, etc.
This particular feature is in the FileWave Web Admin console only. If you have proper access to use TeamViewer, you'll see a new icon in the toolbar beside the model number:
This icon (
) will allow you to create a link for the customer to use, that you can just send them via email etc:
You share the link with the customer, then click on the second link yourself. Once the customer navigates to the link you sent them, the session will begin just as if the device was in FileWave.