FileWave's TeamViewer integration requires endpoint pre-requisites on each supported platform. In future versions we may embed some of these pre-requisites, but at this time we erred on the side of letting you control the elements. So, slightly more work, but much greater control.
We'll need to meet pre-requisites for ChromeOS client devices for TeamViewer to work seamlessly. Specifically, we'll need:
FileWave server to be upgraded to at least 14.7 (14.6 is permitted but was a technical preview)
TeamViewer full client installed where you run the FileWave Admin or WebAdmin
The FileWave Inventory Extension is installed and up to date (version 2021.10.07+)
The inventory extension is required because it is the element that receives the notification to start the TV session
If the extension is already being pushed, it will simply auto-update when the new version is approved (currently under review)
Note that because this is a browser extension, the browser MUST be open for the TV session to work
The Google Play Store TeamViewer QuickSupport App installed
The QuickSupport app allows screen sharing
Although TeamViewer does not support remote control of Chrome OS devices, it has been seen to work (but without consistency) in some instances by applying the QS Universal Add-on. As such, the add-on could also be considered.
The Google Play Store TeamViewer QS Universal Add-On