TeamViewer: Licensing Overview

What

The use of TeamViewer within FileWave is limited by the permissions of the particular administrator, and by the number of available TeamViewer licenses within the account.

When/Why

Whenever we want to use TeamViewer, we'll need to have a license available for the FileWave administrator.  Each TeamViewer license is assigned to one and only one FileWave administrator, and that assignment can only be changed once every 6 months.  As an example, if one month ago you assigned bsmith last month and pparker this month, then in 5 months you could give bsmith's license to someone else, and in 6 months you could give pparker's license to someone else. Given this, you'll want to be very careful with license assignments.  Each customer will have at least 1 TeamViewer license to work with.  Additional licenses are available for purchase for additional admins.

How

To actually assign a TeamViewer license to an admin, you'll use the Native Administrator → Assistants → Manage Administrators menu.  You can also see how many licenses you have in that same settings area. Specific instructions for license assignment can be found here