Retiring a device

In some cases, you may find yourself in a position where retiring a device is the wisest thing to do. Here are some steps to assist you in that process based on the operating system a device is running.

iOS

  1. Log into ASM

  2. Search for the device by serial number under Devices on the right-hand side of the screen

  3. Click on the device to highlight it

  4. Click Edit Device Management 

  5. Choose Unassign

  6. Continue

  7. OK

  8. Go to FileWave Admin

  9. Assistants

  10. DEP Associations Mangement

  11. Hold down Option 

  12. Click Full DEP Sync

  13. Search for the device in 

  14. DEP Associations Mangement

  15. Note that it should no longer appear here

  16. Wipe the device

  17. Search for the device in FileWave Admin > Clients

  18. Single-click on the device

  19. Click Delete at the top of the window

  20. Update Model

macOS

  1. Log into ASM

  2. Search for the device by serial number under Devices on the right-hand side of the screen

  3. Click on the device to highlight it

  4. Click Edit Device Management 

  5. Choose Unassign

  6. Continue

  7. OK

  8. Go to FileWave Admin

  9. Assistants

  10. DEP Associations Mangement

  11. Hold down Option 

  12. Click Full DEP Sync

  13. Search for the device in 

  14. DEP Associations Mangement

  15. Note that it should no longer appear here

  16. You can wipe the device if you would like, however, we have a KB article with a fileset that removes the FileWave Client: https://fwkb.atlassian.net/wiki/spaces/KB/pages/4328573/Uninstall+the+FileWave+Client+on+macOS

  17. Noe that the MDM Profile will still be on the device. It can be removed depending on the OS version. Starting in Catalina, if a profile is deployed via MDM it can only be removed via MDM. In those cases, we recommend wiping the device. Leaving it in place won't harm or change anything. 

  18. Search for the device in FileWave Admin > Clients

  19. Single-click on the device

  20. Click Delete at the top of the window

  21. Update Model

Windows

  1. Click on the Start Menu button

  2. Type remove in the search bar

  3. Choose Add/Remove Programs

  4. Scroll down to find the FileWave Client

  5. Click Remove

  6. Allow the FileWave Client to uninstall

  7. Search for the device in FileWave Admin > Clients

  8. Single-click on the device

  9. Click Delete at the top of the window

  10. Update Model


We also have a Remove from System option for you to consider. You can read more about that here: Remove from System